Home A Quotation of £1,080.00 for a Misdiagnosis

What they said about us.....

"The robust installations are a good advert. A no-nonsence approach."

Tim Jenks
Senior Executive
Confederation of Aerial Industries

"This is a company that has been built up on a solid reputation.

I am fortunate that I know Woking Aerials work, his reputation goes before him. Any person employing Woking Aerials is assured of a job well done.

Again being able to see work close up shows that Alan provides a service which is to be envied.

The system viewed by me was very impressive...."

Chris Glover
Confederation of Aerial Industries

"This assessment was carried out as an NVQ assessment session.

I observed Alan, visit a domestic property, qualify the customer, fault find/diagnose the reception issue, and install a complete new aerial system.

This was done to an exceedingly high standard."

Kevin Dawson
Assessment & Training Executive
Confederation of Aerial Industries

Kevin has been the UK TV expert for ITV's 'House of Horrors' & BBC's 'Rogue Traders'

                   City & Guilds Qualified

Surrey County Council Trading Standards Approved

A Quotation of £1,080.00 for a Misdiagnosis

I received a telephone call from the managing agents for a small block of 4 flats in Woking regarding the total loss of TV and satellite reception.


The managing agent was after a ‘second opinion’ as they had already had an aerial company out who quoted them £1,080.00 for the replacement of a faulty Multiswitch.


I arranged to call the following morning to have a look. On arrival I was shown to a cupboard on the ground floor which housed the Multiswitch.


Just to explain, a Multiswitch is an ‘amplifier’ or as some call them, a ‘booster’ which distributes TV and Satellite signals down the same cable.


On seeing the Multiswitch in the cupboard I immediately saw that the power light was not illuminated.


Following the mains lead up to the 13 Amp Socket I saw that the switch was in the ‘on’ position.


Looking to the right of the switch was the ‘Fuse Board’, and I noticed that one of the ‘trips’ was down and in the ‘off’ position.


Flicking the switch up into the ‘on’ position the Multiswitches power light illuminated. Testing the output of the Multiswitch I found all TV and Satellite signal present.

It took me less than 5 minutes to find this non-fault.


Problem solved, or so I thought.


A couple of weeks later I received the same call, ‘no TV or satellite signals’, so I popped along again, and once again I reset the trip, and all was OK. But this time I advised the Managing Agent to call in an electrician because I thought that the fault laid elsewhere. Multiswitches do not develop the ‘on, off’ fault I was seeing.


A couple of days later I received a call from the electrician.


Behind these 4 flats was a new block of 3 houses and 2 maisonettes, because these 5 new properties were low-lying a couple of sump pumps had been installed to pump the waste water up to the main sewerage drain on the main road.


The electrician went on to explain that when there was a build-up of waste water, the second pump would kick in to help the first pump.


The second pump turned out to be faulty and it was this pump which was causing the fuse to trip.


The Multiswitch was fitted on the same electrical circuit as the second pump, hence, when the pump tripped the fuse, the Multiswitch stopped working.


The electrician has now fitted the Multiswitch on its own circuit and no re-occurrences have occurred.


So instead of replacing a non-faulty Multiswitch which we would have supplied and fitted for less than £350.00, we found the real cause of the fault and saved the Managing Agent over £1,000.00